Privacy Policy

At Flixtro IPTV, we are dedicated to protecting your private details and upholding your privacy. If you have any questions or concerns about our practices or policies related to your personal information, please don’t hesitate to contact us. contact us via WhatsApp.

1. Data We Collect

We gather personal details that you willingly share when signing up for our IPTV service, showing interest in learning about us or our offerings, or getting in touch with us.

The personal data we gather includes:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

We apply the information we collect or receive as follows:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

We handle your information under these lawful foundations:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

We maintain your personal information solely for the period essential to achieve the purposes outlined here, unless laws (such as taxation, record-keeping, or other legal necessities) require or authorize longer preservation.

5. Cookies & Tracking Technologies

Information may be accessed or stored using cookies and analogous tracking mechanisms. Primarily, these are functional cookies essential for the website and user area to work properly. Tracking cookies for advertising purposes are not used.

6. Third-Party Services

We sometimes provide your data to external partners, service providers, or agents who assist us and need access to this information to fulfill their responsibilities. Examples are:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

Appropriate technical and administrative measures have been implemented by us to safeguard the personal information we process. However, remember that absolute security on the internet cannot be assured.

8. Your Data Protection Rights

Your geographical location may grant you specific entitlements concerning your personal data, such as:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

If you wish to enforce these rights, please contact us via WhatsApp.

9. Children’s Privacy

Our platform is designed exclusively for individuals aged 18 and above. We make no effort to gather personal data from minors under 18.

10. Contact Us

For any questions or comments about this policy, please contact us via WhatsApp.